If You Placed Your Order Online:

Find your completed order in your Order History, or in your Team Order History. Expand the order details, and select the "Start a Return" button to submit a Return Request and receive a Return Shipping Label.

If you checked out as a guest, you can still complete the online return form! Simply sign in and create an account using the same email you provided on the checkout page (or the main email for your account, if you already had an account before placing your order), and your order will be visible in your history. If you are unable to sign in, you can follow the procedure below and use the "Guest Checkout Return Label" link.

For All Other Orders (phone, email, fax, mail, guest checkout):

1. Use the link below to download and print a Returns Form. For accuracy and return intent, this form must be filled out completely, and it must accompany every return shipment we receive.

Returns Form

2. Follow one of the links below to create a UPS Return Label for your order (Note: $11.75 will be deducted from the credit issued to cover the shipping label. More than five (5) items may incur additional charges). You are also welcome to ship your return package to us using any other shipping method of your choice.

• If you placed your order over the phone, via email, with a fax, or through the mail:
  Return a Phone Order

• If you placed your order online, but you are unable to use our new return form in order history, you may still be able to receive a label using the following link:
  Return a Web Order

Once you click the corresponding link above you will be asked to enter an order number. This number can be found on your shipping confirmation email or on the UPS shipping label affixed to the original package. You will need to enter the order number exactly as it appears on your confirmation or shipping label. Example: 108105/435938.

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Our Return Policy

1. All returns must be made within 30 days of purchase. Returned items must be clean, unused, unwashed and in resalable condition. All garment tags and hang tags must remain on the garment for full credit. Footwear must be clean and in original condition.

2. Custom embroidered garments CANNOT be returned. This includes garments that are embroidered with emblems, logos, stock designs or personalization of any kind.

3. Items which are clearance/sale items, or items that have been discontinued are not returnable. The customer will be charged a 20% restocking fee for any “Special Order” items that are returned. The same return conditions apply as stated above.

4. If an item is being returned due to VAC error, damage or defect, please contact Veterinary Apparel Company for return shipping instructions. Feel free to call the VAC Customer Care Team at 1-800-922-1456 or email us at customer-care@veterinaryapparel.com

5. If you'd like to place a new order, you are welcome to fill out the "Items for New Order" on our Returns Form and include it with your package, or you can place a new order via any other method. When placing a new order, standard shipping rates will apply. Return credits and new orders are processed as separate transactions.

6. Package and ship items to be returned to Veterinary Apparel Company at 847 Main Street, Battle Creek, MI 49014. Don’t forget to include a copy of your invoice and the completed return/exchange form with your shipment. Note: VAC cannot accept returned packages via COD.

7. Credits will be issued back to the original payment type. Example: If the original order was paid for using a credit card, the credit will be issued back to that same card. Sorry, shipping and handling costs are not refundable.

8. Once your package has been received at the Veterinary Apparel Company facility, please allow 5-7 business days for processing.

9. Credit transactions may take 2-3 days to reach your bank after the credit has been issued.